Linking managers’ surface acting to their burnout and engagement: The moderating role of eudaimonic wellbeing beliefs

Resumo

Os gestores expressam o trabalho emocional nas suas interações com os trabalhadores, incluindo a atuação superficial (fingir emoções). Um desafio crítico da investigação é identificar os fatores que aumentam ou reduzem os efeitos negativos da atuação superficial no bem-estar no trabalho. Crenças de bem-estar “contribuição para os outros” (COWBs) poderiam a este nível desempenhar um papel moderador. As COWBs referem-se a uma crença eudaimónica que reflete o grau em que os indivíduos pensam que o seu próprio bem-estar se baseia em ajudar os outros. Para testar o papel moderador das COWBs, medimos as duas dimensões centrais de burnout e engagement: esgotamento e vigor. Duas hipóteses concorrentes foram consideradas. Primeiro, a partir da teoria da dissonância cognitiva, as COWBs acentuam a relação negativa entre a atuação superficial e o bem-estar, porque os indivíduos são forçados a agir de uma maneira (atuação superficial) que é contrária às suas crenças. Em segundo lugar, com base na teoria de recursos de exigências de trabalho, as COWBs são um recurso pessoal que protege contra os efeitos negativos da atuação superficial. Um total de 95 gestores de organizações para indivíduos com deficiência intelectual participaram do estudo. Os resultados apoiaram as COWBs como um recurso positivo, mas apenas para o vigor. As COWBs mitigaram a relação negativa entre atuação superficial e vigor. Por contraste, as COWBs não apresentam um papel moderador significativo na predição do esgotamento.

Palavras-chave

atuação superficial; crenças de bem-estar “contribuição para os outros”; burnout; engagement; gestores

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Publicado
2019-07-30
Como Citar
GRACIA, Esther; ESTREDER, Yolanda; MARTÍNEZ-TUR, Vicente. Linking managers’ surface acting to their burnout and engagement: The moderating role of eudaimonic wellbeing beliefs. Psychologica, [S.l.], v. 62, n. 1, p. 23-37, jul. 2019. ISSN 1647-8606. Disponível em: <https://impactum-journals.uc.pt/psychologica/article/view/6862>. Acesso em: 21 set. 2019.
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