Carrasco, H., Martínez-Tur, V., Peiró, J.M., García-Buades, E. e Moliner, C. 2011. Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services. Psychologica. 55 (Jul. 2011), p. 229-253. DOI:https://doi.org/10.14195/1647-8606_55_12.