Emotional Labor em profissionais do ensino e da saúde: Análise de duas estruturas dimensionais

Abstract

Giving continuity to the research done by the present team in the domain of emotional management in organizational context (Emotional Labour) and its consequences at the level of well-being at work, the present study pretends to contribute to the reflexion around the validation of two emotional labour instruments (ELS and EWRS) in two distinct working contexts: health and education. Admitting and recognizing the differences between the responsibilities of Teachers and Health Care Professionals, the possibility of existing different perceptions about the content of the two mentioned EL instruments may potentiate the emergence of different factorial structures like the ones we found. More specifically, the said differences may be happening from the particularities and characteristics of the organizations to which the inquired subjects belong to, the nature and specificity of the job of each analysed profession, the characteristics of the inquired persons and the dimension of the studied samples (teachers n=199; health professionals n=173). Besides the good psychometric characteristics of the evaluated factorial structures, the results found suggest furthermore that the investigation in terms of measure invariability and structural relation between the EL dimensions in other professional populations is an interesting terrain for future investigations, and for a bigger intelligibility of human’s behaviour at work, since the working context depends on people and consequently on human behaviour and emotions.